Online Reputation Management Case Study:
Service Category:
Reputation Management, Impression Management
Client Business:
Education
Business Challenge:
The client wanted to fix their Google My Business listing since it was displaying the wrong information about the school district’s leadership and management. This was unresolved for over 6 months which was causing a lot of dissatisfaction with internal and external stakeholders including corporate donors.
Solution:
The Rsquare Media team after gaining login access to the client’s google my business account located the errors and fixed them. Thereafter, we fixed all of the school’s social media accounts so that the information was standardized and uniform across all channels. We then requested Google to update its index to display the corrected information. All of this was completed within 10 days thanks to the client cooperation and support which included swift approvals and swift responses to our email and text communication.
The Result:
The problem was fixed in under 10 business days which both amazed and delighted the school leadership/administration.
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